Zen Park Cancún Privacy and Data Protection Policy

Last updated: March 27, 2025

  1. Introduction

This Privacy and Personal Data Protection Policy is intended to inform you about how Zen Park Cancún (hereinafter, “Zen Park” or “we”) collects, uses, stores, protects, and shares the personal information of our customers, visitors, and users, in accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable provisions in Mexico.

Your privacy and the protection of your personal data are very important to us, which is why we are committed to handling your information with the utmost responsibility and security.

  1. Data Controller

Zen Park Cancún is responsible for processing the personal data you provide to us in the context of our business relationships, services, and your use of our websites or digital platforms.

If you have any questions or wish to exercise your rights of access, rectification, erasure, or objection (ARCO rights), you can contact us through the following channels:

  • Email: [[email protected]]
  • Address: [Company address]
  • Contact phone number: [Phone number]
  1. Personal Information We Collect

At Zen Park Cancún, we collect personal data to provide you with our services, facilitate the purchasing process, provide you with information about our projects, and comply with our legal obligations. The types of personal data we collect include, but are not limited to:

  • Identification information: Full name, date of birth, CURP, RFC, nationality, gender, address, email address, phone number, among others.
  • Financial and asset information: Information related to payments, billing, credit, and bank details for processing transactions.
  • Contact information: Information provided for direct contact, such as email addresses, phone numbers, and communication preferences.
  • Property-related information: Information about properties purchased or of interest, such as location, property characteristics, prices, and other details.
  • Other information: Additional information that you choose to provide to us for specific purposes, such as preferences or requests related to our products and services.
  1. Purposes of Personal Data Processing

The personal data collected will be used for the following primary and secondary purposes:

  • Primary objectives:
    • To provide information about our real estate projects and services.
    • Complete the necessary procedures for purchasing a property.
    • Handle customer requests, inquiries, and complaints.
    • Send communications related to our offers and products.
    • To comply with our legal and tax obligations.
  • Secondary purposes (optional):
    • Send newsletters, promotions, and special offers.
    • Conduct satisfaction surveys and improve our services.
    • Conduct market research and statistical analysis to optimize our services.

If you do not want us to use your data for these secondary purposes, you can let us know by sending an email to the address provided above.

  1. Consent to Data Processing

By providing us with your personal information, you give your express consent for Zen Park Cancún to process it in accordance with the purposes described in this Privacy Policy. In the event that the processing of sensitive data is required, such as data related to your health or physical condition, we will request your express and informed consent in writing or electronically.

  1. Rights of Data Subjects

In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties and its implementing regulations, you have the following rights regarding your personal data:

  • Access: You can find out what personal data we have about you and how we are using it.
  • Correction: You may request that your personal data be corrected if it is incorrect or incomplete.
  • Deletion: You may request the deletion of your personal data from our databases, provided there is no legal or contractual obligation preventing us from doing so.
  • Objection: You may object to the processing of your personal data for specific purposes or when you believe it is not necessary for the primary purpose.

To exercise any of these rights, you must submit a written request to our email address or to the physical address provided in the previous section. The request must include the following information:

  • Full name of the account holder.
  • A clear description of the personal data regarding which you are requesting to exercise your rights.
  • Request for access, correction, deletion, or objection.
  • Documents verifying the identity of the account holder or, where applicable, the legal representative.

Please note that, in certain cases, we may need additional information to process your request.

  1. Transfer of Personal Data

Zen Park Cancún will not transfer your personal data to third parties without your consent, except in cases where such transfers are necessary to fulfill the purposes set forth in this Privacy Policy and in accordance with applicable law.

We may transfer your personal data to the relevant authorities to comply with legal obligations or when necessary for the administration of justice.

  1. Personal Data Security

We are committed to implementing physical, administrative, and technical security measures to protect your personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage can be 100% secure, so we cannot guarantee absolute security.

  1. Use of Cookies

On our website and digital platforms, we may use cookies or other similar technologies to improve the user experience, personalize services, and perform statistical analysis. Cookies are small text files stored on your device that allow us to identify your browser and collect information about your browsing activity.

If you do not want us to use cookies, you can set your browser to block or delete them, although this may affect the functionality of some services on our website.

  1. Changes to the Privacy Policy

Zen Park Cancún reserves the right to modify this Privacy Policy at any time in order to comply with changes in legislation, our business practices, or new project requirements. Any modifications will be posted on our website and, where applicable, you will be notified through the appropriate channels.

  1. Acceptance of the Policy

By providing your personal information through our forms, websites, or digital platforms, you agree to the terms set forth in this Privacy and Personal Data Protection Policy.